Customer Success Junior

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Full time
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Lyon - France

Customer Success Junior with at least 3 years' experience in B2B SaaS. Key role in customer care, support and upselling. Hybrid position in Lyon.

Customer Success Junior

Company: AZEOO
Sector: B2B SaaS for fitness professionals
Location: Hybrid position (Lyon / Telecommuting)

Job summary

We're looking for a passionate and experienced Customer Success Junior to join our dynamic team. You'll play a key role in helping our customers deploy customized SaaS solutions, mainly in our white-label offering for fitness professionals.

Main responsibilities

  • Support customers in deploying and personalizing their white label.
  • Provide high-quality customer support, responding effectively to different requests.
  • Participate in the continuous improvement of internal processes and our Helpdesk.
  • Actively contribute to upselling our services to existing customers.

Profile sought

  • Experience: Minimum 3 years' experience in B2B SaaS.
  • Training: Technical and/or commercial training.
  • Key Skills:
  • Excellent listening skills and customer focus.
  • Rigor, organization and a strong sense of responsibility.
  • Mastery of software tools and technological fluency.
  • Excellent communication skills (written and oral).
  • Excellent level of English.
  • A spirit of initiative and a passion for start-up environments.

Corporate culture

  • A unique opportunity to contribute to the success of an innovative startup in the fitness sector.
  • Dynamic, collaborative work environment.
  • Professional and personal development opportunities.
  • Competitive compensation and benefits.

Join us

If you're ready to take up this challenge and be part of our adventure, contact us and explain why you're the ideal candidate for this position.

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Apply now

Send us your CV (with LinkedIn link) and your motivation. We'll be delighted to receive your profile and analyze it quickly.

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