Use an initial questionnaire to coach your customer more effectively

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Use an initial questionnaire to coach your customer more effectively

Offer effective coaching with questionnaires for your members!

Knowing your customer's expectations, sporting history and pathologies is a very good basis for future support. This can be done face-to-face, on your website or via email. In this detailed article by AZEOO, we suggest a number of points to be addressed before taking on a new customer.

1. Customization

Start by asking more personal questions about your customer's life to lighten the mood:

  • "Do you listen to music when you do sport?".
  • "If you could only eat one meal for the rest of your life, what would it be?".

Vary your questions and try not to overstep the boundary of intrusiveness either.

2. Sporting past

For your part, you'll naturally need to get to know your customer's sporting experience. This will give you a good idea of where to start. Here are some sample questions to find out more:

  • "Do you currently train? How often?".
  • "Have you worked with a coach before? If so, what was your experience?".
  • "Do you compete? If so, what do you compete in?".
  • "How do you feel about bodybuilding exercises?".
  • "How would you describe your current level of performance?".

3. History of pathologies and injuries

Another element to be aware of is your customer's pathologies and injuries. Ask him about his health problems (diabetes, overweight, osteoarthritis, intolerances, etc.) and any injuries he may have sustained (tendonitis, fractures, strains, etc.).

It's very important to be aware of this, because if you ignore it and your customer is injured, you could be held responsible. An added safety precaution would be to recommend that your customer undergo a thorough check-up with his or her doctor.

4. Objectives

Goals let you know where you want to go. That's why they're so important. Objectives depend on your customer's expectations, but also on your ability to achieve them. In order to respect your customers, they must remain within your sphere of competence. You can then ask your customer to select their objectives from a predetermined list. For example:

  • Strength.
  • Bodybuilding.
  • Weight loss.
  • Mobility.
  • Coordination.
  • Pain reduction.
  • Athletic performance.
  • Others.

Don't forget to ask for a few details:

  • "Why do you want to achieve this goal?".
  • "What's most important to you in terms of progress?".

Note that the AZEOOcoaching application offers programs adapted to most classic goals and customer expectations.

5. Commitment

Finally, it's good to know how much time your customer will devote to sport per week. Some sample questions:

  • "Are you willing to put in 3 to 5 hours of effort a week? 1 to 3 hours?".
  • "Are you ready to commit to 3 months of coaching?".

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