Knowing your customer's expectations, sporting history and pathologies is a very good basis for future support. This can be done face-to-face, on your website or via email. In this detailed article by AZEOO, we suggest a number of points to be addressed before taking on a new customer.
Start by asking more personal questions about your customer's life to lighten the mood:
Vary your questions and try not to overstep the boundary of intrusiveness either.
For your part, you'll naturally need to get to know your customer's sporting experience. This will give you a good idea of where to start. Here are some sample questions to find out more:
Another element to be aware of is your customer's pathologies and injuries. Ask him about his health problems (diabetes, overweight, osteoarthritis, intolerances, etc.) and any injuries he may have sustained (tendonitis, fractures, strains, etc.).
It's very important to be aware of this, because if you ignore it and your customer is injured, you could be held responsible. An added safety precaution would be to recommend that your customer undergo a thorough check-up with his or her doctor.
Goals let you know where you want to go. That's why they're so important. Objectives depend on your customer's expectations, but also on your ability to achieve them. In order to respect your customers, they must remain within your sphere of competence. You can then ask your customer to select their objectives from a predetermined list. For example:
Don't forget to ask for a few details:
Note that the AZEOOcoaching application offers programs adapted to most classic goals and customer expectations.
Finally, it's good to know how much time your customer will devote to sport per week. Some sample questions:
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