Customer Success Manager

Full time , Barcelona, Spain, Lyon, France

AZEOO startup in SportTech offers an innovative digital eco-system for the world of fitness, both for professionals and for the general public. Present in more than 30 countries, AZEOO has the ambition to become a major player in digital sports.

Job description

As an active member of the AZEOO company strategy, you will report directly to our COO and CMO to drive the Product and Customer Success strategy.

Your mission

  • Participate in the implementation and improvement of the customer loyaltyand satisfaction strategy
  • Participer à l’amélioration des ventes de produits et services additionnels
  • Contribute to the improvement of CRM tools
  • Develop or improve service quality procedures
  • Thinking about service performance indicators from retention rate, satisfaction rate and conversion rate to additional sales
  • Analyze performance and implement corrective actions
  • Monitor the activity, make an annual assessment of sales of additional products and services and propose areas for improvement
  • Coordinate and manage the human resources needs of the teams
  • Federate and manage the Products and Services teams
  • Support and train new customers
  • Be attentive to customer feedback, to the market and the competition and inform the appropriate departments
  • Identify and resolve specific customer requests
  • Manage the handling and reporting of customer complaints

With excellent interpersonal skills and a sense of service and quality, you enjoy working in a stimulating environment:

  • Master’s degree in Marketing or Engineering degree in Marketing
  • You have at least 5 years of experience in Product Marketing and/or Customer Success, ideally including at least 3 years in B2B SaaS solutions
  • Excellent knowledge of good communication and sales practices;
  • Managerial competence
  • Agile or PRINCE2 project management
  • Excellent relational, writing and analytical skills
  • Strategic vision, capacity of operational management of the customer relationship, commercial law, empathy are your major assets to succeed in this mission
  • Very good knowledge of the English language
  • Knowledge of the following tools is a real plus: SendInBlue, Lemlist, Adobe suite (Illustrator, Photoshop, InDesign)

What AZEOO offers you

  • A permanent contract on the basis of 35 hours
  • A flexible mode of collaboration (possibility of teleworking 2 to 3 days a week)
  • An attractive salary that evolves each year according to your performance and commitment

Contact us

A request to test one of our services, a question, a suggestion, a partnership request, or simply want to share a story with us?

Contact us and a member of our team will answer you as soon as possible.

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